| Membership Fee | This lifetime membership fee is charged over and above the cost of your first booking. |
| We are a membership based club. To join, a once only, lifetime Membership fee is payable. Membership Benefits |
| Dog Holiday Service | Alternative to kennels; leave your dog at home when you go away. Includes dog walking & feeding (you supply the food) plus, where time booked allows: play time, kitty litter changing, plant watering (where water restrictions permit), tending rubbish bins, back yard poop clean up, security check, bringing in mail & feeding fish. These duties will result in a shorter walk unless Extra Time is also booked. |
Up to one dog & one cat (See Extras below if you have more than 1 dog and 1 cat) | Normal Rate (30 mins) |
Applies to the 11th and subsequent days of a booking, and to extra visits when you book more than one visit per day. Discounted Rate |
| Walkies! | Exercise for your dog. Individual attention (Not group walking). Includes dog walking and water bowl top up only. |
| One dog | Regular weekly service (30 mins) |
| Ad hoc (30 mins) |
| Drop In | Ideal for cats, rabbits, birds etc. No dogs (use Dog Holiday Service for dogs). Includes feeding (you supply the food), play time, kitty litter changing plus, where time booked allows: plant watering (where water restrictions permit), tending rubbish bins, security check, bringing in mail and feeding fish. |
Up to two pets or 2 small cages/hutches. (See Extras below if you have more than 2 pets) | Flat rate (up to 30 mins) |
| Just Watering | For your plants and garden - Where current restrictions allow. |
| Plants | Flat rate (30 mins) |
| Pet Taxi | Transporting pets to local vet clinics, groomers etc. Longer trips like airport runs are upon application. |
| Transporting Pets. Franchised areas only. | Per hour or part thereof |
| Extras |
Extra Pet Do you have more than 5 pets? You will be charged for only 5 pets if you book at least an hour's service | Each extra pet per day |
Shopping Surcharge
| If we are required to buy supplies for you, you will be charged this Shopping Surcharge as well as an additional 33% on top of the purchase price of the pet supplies purchased. |
Extra Time
| Per 15 minutes |
Public Holiday Surcharge
| Per visit |
Peak Period Surcharge What's this for? Peak Periods include: Christmas - 15 Dec to 15 Jan, dates around Easter, dates around other Public Holidays & long weekends and (in Vic) 3 days prior to the Melbourne Cup. | Per visit. All peak period visits excluding Christmas. Non Christmas Rate |
Per visit. Christmas Peak Period visits booked in January to October 'Early Bird' Christmas rate |
Per visit. Christmas Peak Period visits booked in November or December Christmas rate |
Extra Visit
| The initial visit to meet you is included in your membership and is free. If you require extra visits, eg to collect/return keys or meet a new carer, the minimum call out fee is charged. |
After hours booking surcharge
| You can call the 1300 number to make a booking or to leave a message at any time without incurring the out of hours fee. However if you call the emergency mobile number to make a booking outside office hours, this fee will be charged. |
Short notice surcharge
| Bookings taken or Initial Visits required with less than 24 hours notice. This surcharge does not apply to extra visits added to existing bookings. |
| Grooming and Washing | We recommend HydroDog, available all over Australia. |
| Mobile Vet | We recommend House Calls for Pets, available in inner Melbourne and Northern surburbs. |